MGMT 307 Final Exam Answer.docx

MGMT 307 Final Exam Answers MGMT 307 Final Exam Answers 1. ___________ describes how dependable and responsible a person is.  A. Emotional stability B. Conscientiousness C. Extroversion D. Locus of control E. Self-efficacy   2. Meg is very relaxed and secure. Meg is probably high in  A. emotional stability. B. conscientiousness. C. extroversion. D. agreeableness. E. openness to experience.   3. The statement, "My boss doesn't know how to do his job," reflects the __________ component of an attitude.  A. behavioral B. decisional C. cognitive D. affective E. value   4. Bethany is writing a paper for her management class. She already has a strong 'A' in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing  A. an intrinsic reward. B. high equity. C. a belongingness need. D. a hygiene factor. E. a high need for affiliation.   5. The need that is met by providing autonomy and control to employees over how they do their jobs is  A. self-actualization. B. esteem. C. love. D. safety. E. physiological.   6. A manager wants to improve how her employees' belongingness or love needs are met. To do so, she could  A. give public recognition for good job performance. B. hire a guard for the parking lot. C. send employees to a training class. D. redesign individual jobs into teams. E. allow employees flextime.   7. Which of the following is the best way to manage virtual teams?  A. When beginning with a virtual team, set the final deadline and reprimand and virtual team members who don't make the deadline. B. Because you don't have face-to-face contact, it is best to relay instructions via phone. C. Require each team member to keep their own personal record of the work that's been done as a team. D. Because someone on a global team is likely working around the clock, it's acceptable to call any team member at any time on a work issue. E. Meet in person regularly.   8. Men's Wearhouse fired a salesman who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople (who work on commission) increased significantly. Which of the following workplace improvements does this example best suggest?  A. increased speed B. reduced costs C. improved quality D. reduced destructive internal competition E. decreased productivity   9. Michelle, a manager, tells Alejandro, her subordinate, that the work must be done according to procedure. Michelle is using the ________ conflict-handling style.  A. avoiding B. collaborating C. compromising D. forcing E. accommodating   10. According to Kotter, management and leadership are considered _____.  A. opposites B. parallel to each other C. complementary to each other D. equal to each other E. to have some similarities   11. According to Frederick Smith, chairman and CEO of FedEx, "The primary task of leadership is to" "________."  A. align people in an organization B. inspire trust within an organization C. communicate the vision and values of an organization D. oversee the success of an organization E. communicate the mission and vision of an organization   12. The influence tactic that employees cite as most used in a recent study on the topic is  A. rational persuasion. B. inspirational appeals. C. ingratiation. D. consultation. E. pressure.   13. Which of the following is a step in the communication process?  A. sender decodes the message B. possible receivers are considered C. message is transmitted through a medium D. sender decodes the message E. noise is excluded from the process   14. Marty, located in California, needs to communicate with Cathy, who works in New Jersey, about a project they are working on. They are facing a(n) ___________ barrier.  A. semantic B. personal C. encoding D. verbal E. physical   15. A female professor uses sports analogies in illustrating her lectures to a group of male students. She is said to be  A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating.   16. Mary Ann has just taken over as head of production for MAJ Company. She would like to improve the productivity of her unit. Which of the following should she immediately embark upon to achieve the best results?  A. Use established technology since her employees are familiar with it. B. Establish a system of measurement. C. Assign her employees to a new operation so each has an opportunity to try something new. D. Hire any new employees such that they are similar to those already on the team. E. Immediately cut costs.   17. Carlos, a manager, keeps track of customer returns. He is engaged in  A. organizing. B. producing. C. controlling. D. leading. E. planning.   18. Which of the following is the most difficult to measure stated standard?  A. more insurance policies sold this month than last B. no increase in cost of each item produced C. .5% of products rejected for poor quality D. lower energy costs compared to same month last year E. positive corporate culture   MGMT 307 Sample Final Exam Key   1. (p. 340) ___________ describes how dependable and responsible a person is.  A. Emotional stability B. Conscientiousness C. Extroversion D. Locus of control E. Self-efficacy   AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki - Chapter 11 #66 Learning Objective: 1   2. (p. 340) Meg is very relaxed and secure. Meg is probably high in  A. emotional stability. B. conscientiousness. C. extroversion. D. agreeableness. E. openness to experience. Emotional stability refers to how relaxed, secure, and unworried one is.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 11 #68 Learning Objective: 1   3. (p. 346) The statement, "My boss doesn't know how to do his job," reflects the __________ component of an attitude.  A. behavioral B. decisional C. cognitive D. affective E. value The cognitive component of an attitude consists of the beliefs and knowledge one has about a situation.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 11 #94 Learning Objective: 2   4. (p. 371) Bethany is writing a paper for her management class. She already has a strong 'A' in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing  A. an intrinsic reward. B. high equity. C. a belongingness need. D. a hygiene factor. E. a high need for affiliation. An intrinsic reward is the satisfaction, such as a feeling of accomplishment, a person received from performing the particular task itself (writing the paper).   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 12 #61 Learning Objective: 1   5. (p. 373) The need that is met by providing autonomy and control to employees over how they do their jobs is  A. self-actualization. B. esteem. C. love. D. safety. E. physiological. The highest level of need, self-actualization is self-fulfillment—the need to develop one's fullest potential, to become the best one is capable of being. By providing autonomy and control to employees over how they do their jobs, they are provided a chance to experience self-actualization.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 12 #64 Learning Objective: 2   6. (p. 373) A manager wants to improve how her employees' belongingness or love needs are met. To do so, she could  A. give public recognition for good job performance. B. hire a guard for the parking lot. C. send employees to a training class. D. redesign individual jobs into teams. E. allow employees flextime. Once basic needs and security are taken care of, people look for love, friendship, and affection. By redesigning individual jobs into teams the manager provides opportunities to develop the belongingness or love needs.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 12 #66 Learning Objective: 2   7. (p. 405) Which of the following is the best way to manage virtual teams?  A. When beginning with a virtual team, set the final deadline and reprimand and virtual team members who don't make the deadline. B. Because you don't have face-to-face contact, it is best to relay instructions via phone. C. Require each team member to keep their own personal record of the work that's been done as a team. D. Because someone on a global team is likely working around the clock, it's acceptable to call any team member at any time on a work issue. E. Meet in person regularly. Of the choices given, the best way to manage virtual teams is to meet in person regularly. Human contact still matters!   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 13 #64 Learning Objective: 1   8. (p. 407) Men's Wearhouse fired a salesman who wasn't sharing walk-in customer traffic, and total clothing sales volume among all salespeople (who work on commission) increased significantly. Which of the following workplace improvements does this example best suggest?  A. increased speed B. reduced costs C. improved quality D. reduced destructive internal competition E. decreased productivity Table 13.1 gives Men's Wearhouse as an example of reduced destructive internal competition.   AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki - Chapter 13 #68 Learning Objective: 1   9. (p. 425) Michelle, a manager, tells Alejandro, her subordinate, that the work must be done according to procedure. Michelle is using the ________ conflict-handling style.  A. avoiding B. collaborating C. compromising D. forcing E. accommodating Forcing or dominating is simply ordering an outcome, when a manager relies on his or her formal authority and power.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 13 #125 Learning Objective: 4   10. (p. 436) According to Kotter, management and leadership are considered _____.  A. opposites B. parallel to each other C. complementary to each other D. equal to each other E. to have some similarities Kotter suggests that one is not better than the other, that in fact they are complementary systems of action.   AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki - Chapter 14 #54 Learning Objective: 1   11. (p. 437) According to Frederick Smith, chairman and CEO of FedEx, "The primary task of leadership is to" "________."  A. align people in an organization B. inspire trust within an organization C. communicate the vision and values of an organization D. oversee the success of an organization E. communicate the mission and vision of an organization According to Fred Smith, chairman and CEO of FedEx "The primary task of leadership is to communicate the vision and the values of an organization."   AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki - Chapter 14 #57 Learning Objective: 1   12. (p. 440) The influence tactic that employees cite as most used in a recent study on the topic is  A. rational persuasion. B. inspirational appeals. C. ingratiation. D. consultation. E. pressure.   AACSB: 3 BT: Knowledge Difficulty: Easy Kinicki - Chapter 14 #64 Learning Objective: 1   13. (p. 472) Which of the following is a step in the communication process?  A. sender decodes the message B. possible receivers are considered C. message is transmitted through a medium D. sender decodes the message E. noise is excluded from the process The communication process includes (1) sender encodes message, selects medium, (2) message is transmitted through a medium, (3) receiver decodes the message, (4) receiver expresses reaction.   AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki - Chapter 15 #66 Learning Objective: 1   14. (p. 475) Marty, located in California, needs to communicate with Cathy, who works in New Jersey, about a project they are working on. They are facing a(n) ___________ barrier.  A. semantic B. personal C. encoding D. verbal E. physical Physical barriers include sound, time, space, and the like. In this example, time may be a barrier because these people are several time-zones apart.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 15 #75 Learning Objective: 2   15. (p. 480) A female professor uses sports analogies in illustrating her lectures to a group of male students. She is said to be  A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating. Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence. For example, a female manager might use sports analogies to motivate a group of males.   AACSB: 3 BT: Comprehension Difficulty: Moderate Kinicki - Chapter 15 #92 Learning Objective: 2   16. (p. 503) Mary Ann has just taken over as head of production for MAJ Company. She would like to improve the productivity of her unit. Which of the following should she immediately embark upon to achieve the best results?  A. Use established technology since her employees are familiar with it. B. Establish a system of measurement. C. Assign her employees to a new operation so each has an opportunity to try something new. D. Hire any new employees such that they are similar to those already on the team. E. Immediately cut costs. To best improve productivity Mary Ann should establish base points, set goals, and measure results. This means she should establish systems of measurement.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 16 #66 Learning Objective: 1   17. (p. 506) Carlos, a manager, keeps track of customer returns. He is engaged in  A. organizing. B. producing. C. controlling. D. leading. E. planning. Controlling is monitoring performance, comparing it with goals, and taking corrective action as needed. Carlos is monitoring the number of returns, a measure of performance.   AACSB: 3 BT: Application Difficulty: Hard Kinicki - Chapter 16 #74 Learning Objective: 2   18. (p. 509) Which of the following is the most difficult to measure stated standard?  A. more insurance policies sold this month than last B. no increase in cost of each item produced C. .5% of products rejected for poor quality D. lower energy costs compared to same month last year E. positive corporate culture A control standard is the desired performance level for a given goal. A goal is measurable, attainable and time definite. "Positive corporate culture" cannot be measured easily and does not have a deadline.